Shipping & Returns

We're delighted to offer free standard shipping on all Aquaroo purchases over $200 within the United States! Your order should arrive at your doorstep within 6-9 business days, giving you plenty of time to plan your adventures.We process orders Monday through Friday. Orders placed after 10 am Pacific Time (PST), on weekends, or on holidays will be processed on the next business day.

For those moments when you need your purchase a little quicker, we offer these expedited shipping options within the US, each with an additional cost: Expedited Shipping (Delivery within 5-6 business days) and Express Shipping (Our fastest option, with delivery within 3-4 business days). We process orders Monday through Friday. Orders placed after 10 am Pacific Time (PST), on weekends, or on holidays will be processed on the next business day.

For now, we're focusing on shipping our Aquaroo love within the United States. We're eagerly working on expanding our reach internationally, and we'll let you know as soon as we can!

We understand that sometimes things don't work out, and that's okay! You have 30 days from the day you receive your Aquaroo products to request a return for a full refund minus a $15 return shipping fee. To be eligible, the products must be unused and unworn, with the Product Registration Card and/or Do Not Remove tags still attached.

Simply reach out to our friendly returns team at returns@aquaroobabycarrier.com to begin the process.

Once you've contacted us, we'll email you a prepaid return shipping label to make sending it back super easy. Please pack everything securely in the original box and packaging and ship it back to us within 7 days of initiating your return. Returns shipped outside this timeframe may not be accepted and are subject to cancellation. Once your returned items have been processed, you'll see the refund credited to your original payment method within 7-14 business days, minus a $15 return shipping fee.If you have any questions about our shipping or return policies, please don't hesitate to contact us at returns@aquaroobabycarrier.com. We're here to help make your Aquaroo experience a happy one!