Shipping & Returns
Let's cover some common shipping & returns questions
We offer free standard shipping on all purchases within the domestic United States. This shipping method should arrive to your door in 5-8 business days, in time to catch that flight to warmer weather. If not, we have to more options available. Expedited and Express.
We offer two additional shipping options, Expedited and Express. These are also for within the United States. Expedited has an additional cost and arrives to your door in 3-4 business days. Express is our fastest option, a slightly larger cost, and should arrive in 1-2 business days.
Currently, we only ship the Aquaroo within the United States. Fear not friends, we are working on international expansion as soon as we can get our youngest down for his nap.
We accept returns within 30 days of receiving your Aquaroo for a full refund of the carrier. Aquaroo must be unused and unworn with the Product Registration card still attached.
Please contact firstname.lastname@example.org to begin the process.
Once you have contacted email@example.com, we will send you a return shipping label. We know it will be hard to say goodbye to that stylish wet bag, but pack everything back in box and send it our way. Once we process the return, you should see the credit back to your account in 7-14 business days.